We achieve customer satisfaction by continually improving processes to deliver conformant products and responsive service.
We measure the following KPI's on an ongoing basis.
Product defect escapes (per 1000)
On-time deliveries
3. Customer satisfaction survey response: How often did the parts you received from Gadjets, arrive on time?
Gad-jets operates a QMS conformant to ISO9001:2015, per attached Certificate issued by GMSR, LLC, Registrars.
Gadjets has implemented systems to meet many AS9100 standard requirements, in support of our aerospace customers. Please contact us for more information on the following:
Product Safety
Counterfeit Parts Prevention
Risk and Awareness programs
Human Factors in nonconformity management and corrective action
Configuration Management